Delivery & Returns

Returns Address;

Fashionkilla, 6 Frog Island, Leicester, LE3 5AG.


We endeavour to pack and dispatch all orders the same day if placed before 3pm (GMT), any orders placed past this cut off point will be packed and dispatched the following day between Monday to Friday. Orders placed after 3pm (GMT) on Friday through to Sunday will be processed on the following Monday. Delivery times can vary depending on the completion of the customers details and payment, national holidays and country of receipt. As a guide we aim to deliver your goods between 3-5 days for UK domestic orders and 5-10 days for international orders.

Please note we do not dispatch any orders during holidays and bank holidays, any orders placed on these days will be dispatched the next following working day.


Returns Terms & Conditions

If you wish to return any orders please contact us via email or our contact form to give us running notice, then return the unwanted items for exchange or refund to our returns address as listed above. Refunds and exchanges must be raised within 14 days of receiving your order, any returns or exchanges raised after this cut off point are void 

All returned items must be original condition, unworn, unwashed, complete with original tags/packaging.
The customer is responsible for the cost of returning the goods back to our warehouse, we do not offer a returns service, nor do we reimburse for the cost of return shipping. Please note that the responsibility for returning items falls upon our customers so please ensure that your package is tracked and signed for.

For International returns "RETURNED GOODS" must be marked on the outer packaging of your package to avoid custom charges.

We are not responsible for any customs charges.